Respond Power Rewards Terms & Conditions

The following Terms and Conditions ("Terms and Conditions") contain important information regarding the Respond Power ("Sponsor") Rewards program ("Program"). Please read the following Terms and Conditions carefully. These Terms and Conditions are a binding agreement between you and Sponsor and will govern your participation in any and all Program offers.
Being eligible for the Program entitles Respond Power customers ("Subscribers") to take advantage of certain Program offers and/or discounts that will change from time to time (the "Program Offers/Discounts"), and which may be made available for limited times, all as determined by Sponsor in its sole discretion. You can find out about available Program Offers/Discounts by checking and eligible Subscribers are encouraged to check back frequently to find out what new Program Offers/Discounts may be available. Sponsor reserves the right to modify these Terms and Conditions at any time, without notice to you, so it is important to check the Terms and Conditions periodically. Participation in the Program and/or redemption of Program Offers/Discounts is considered acceptance of these Terms and Conditions and any modified terms included therein. Sponsor may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Offer/Discount at any time, including the availability of any Program Offer/Discount, without notice.


To be eligible for Program Offers/Discounts, you must be a Subscriber in good standing, in the PPL service area, who logs into their account every 3 months, and who procures energy services through Respond Power at a variable rate. To be eligible for Program Offers/Discounts, your account must be current and in good standing with no unpaid balances due. Cancellation may immediately void, alter or modify the availability of some or all Program Offers/Discounts. Employees of Sponsor, Sponsor affiliates and their immediate family members living in the same household of Sponsor are not eligible for Program Offers/Discounts. Program Offers/Discounts may not be combined with certain other offers.

Earn Rebates & Rewards

Your energy usage will be billed at a monthly variable rate. On an hourly basis, your energy usage will be recorded at a "Smart" rate, which rises during periods of high demand and lowers during periods of low demand. At the end of the month, if your "Smart" rate bill is lower than your regular rate bill, you will receive the difference as a Rebate ("Rebate").
If your "Smart" rate bill is higher than your regular rate bill or you saved less than 2% in Rebates, you will be eligible to earn additional saving through the Rewards program. You earn Rewards during price alerts. If during a price alert, you use a lower percentage of energy at that hour, compared to that same hour of the day on the same day of the week during the rest of your billing cycle, you will receive a Reward ("Reward"), less any Rebates already received, at a maximum of up to 5% of your bill.
If you still don't earn any rebates or rewards, we will give you a rebate containing up to 2% of the supply portion on your bill.

Get Rewards

Your Rebates and Rewards will accumulate during the promotion and Respond Power will issue you a check upon your request when your Rewards have accumulated to at least $25. You can allow the Rebates and Rewards to continue to accumulate or claim your Rebates and Rewards for processing once you have reached the minimum threshold. Additionally, there may be contests or sweepstakes throughout the year as another way we will reward you.
Subscriber's Rebates and Rewards will expire upon Subscriber cancelation of Respond Power services or when a subscriber becomes ineligible. Expired Rebates and Rewards may not be reclaimed at any time. Rebates and Rewards may not be transferred and have no cash value until redeemed.
Expired Rebates and Rewards will be removed from the customer account and may not be claimed at a later date.


By agreeing to these Terms and Conditions, you are agreeing to be notified about price alerts, notifications, promotions, etc…Notifications may be sent out by mail, email, phone, or text message. Message & Data rates may apply. Depending on your text plan, you may be charged by your carrier. By agreeing, you certify that you are over 18 years of age and (a) you are the account holder or (b) you have the account holder's permission to do so.


Sponsor may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Program and/or any Program Offer/Discount at any time, including the availability of any Program Offer/Discount, without notice. Sponsor may, in its sole and absolute discretion, terminate or suspend any Subscriber's participation in the Program for breach of these Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Terms and Conditions. Sponsor shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Terms and Conditions or intent of these Terms and Conditions. Any decision Sponsor makes relating to termination or suspension of any Subscriber's participation in the Program shall be final and binding in all respects.


All terms and conditions of Respond Power service apply. All terms and conditions of individual Program Offers/Discounts apply. The Program and/or the Program Offers/Discounts are void where prohibited by law. Sponsor is not responsible for any failures or circumstances affecting, disrupting or corrupting the Program or the Program Offers/discounts in any manner including without limitation, Subscribers' ability to participate in the Program or any Program Offers/Discounts. Sponsor is not responsible for unavailable network connections; failed, incomplete, garbled or delayed computer transmissions; online failures; hardware, software or other technical malfunctions or disturbances; or any other communications failures or circumstances affecting, disrupting or corrupting the Program in any manner and Sponsor is also not responsible for any damage to any Subscriber's computer occasioned by participation in the Program or downloading of any information necessary to participate in the Program. By participating in the Program, Subscribers release Sponsor, its parent, subsidiaries, affiliates, suppliers, and agents from any and all liability for any loss, harm, damages, cost or expense, including without limitation property damages, personal injury and/or death, arising out of participation in the Program and the use of or participation in any Program Offers/Discounts. Sponsor makes no warranty in any respect as to any merchandise or service available within the Program. Under no circumstance will merchandise or any service be refunded or exchanged for other Program Offers/Discounts or cash. Program Offers/Discounts may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to you. You are solely responsible for reporting such items on your tax returns and paying any associated tax liability. You may not assign or transfer any Program Offers/Discounts.
Subscribers are responsible for maintaining the confidentiality of their username and password. Sponsor has no control over the Internet and cannot prevent the interception of messages by unauthorized parties or guarantee that such unauthorized parties may not be able to decrypt encrypted messages. Accordingly, under no circumstances will Sponsor be responsible for any loss or damage incurred by any Subscriber as the result of unauthorized interception or decryption of information transmitted to or by Sponsor. Subscribers must immediately notify Sponsor of any known or suspected unauthorized use(s) of a Subscriber's account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of Subscriber's password. Personal nonpublic information that we gather from you in connection with the Program or otherwise will be governed by our Privacy Policy.
Enrollment in Respond Power Rewards constitutes acceptance of Subscriber's enrollment in the Respond Power monthly e-newsletter.
Questions regarding Respond Power Reward may be addressed by emailing or calling (855) RPR NOW-1 (855-777-6691).